Refund policy

Changes & cancellations

Contact business@ledestone.com as soon as you need to change or cancel an order. We will review the request against the written agreement, material commitments and the production stage. Any revised schedule, charges or refund amount must be confirmed in writing.

Custom stone products

Stone cut, fabricated or selected to an approved specification may not be suitable for resale. Returns or cancellations for a change of mind depend on the agreed order terms and any mandatory rights that apply. There is no automatic website-wide return period for every stone project.

Damage, defects or discrepancies

If you believe goods are damaged, defective or different from the agreed specifications, send your order reference, a description of the issue, photos and relevant packing or shipping documents promptly. Keep the goods and packaging available for assessment. Natural variation is assessed against the agreed material selection, samples and specifications; it does not remove rights concerning genuine defects or non-conforming goods.

Review & resolution

We will discuss an appropriate resolution after reviewing the information, which may include repair, replacement, a credit or a refund as applicable. Do not return heavy stone goods without written return instructions. Return transport, handling, costs and any refund method or timing will be confirmed for the case. Nothing in this policy limits mandatory rights under applicable law.