Shipping policy

International stone delivery

We are based in Xiamen, Fujian, China and welcome overseas stone enquiries. Shipping arrangements are confirmed for each order, according to the products, quantity, packing requirements and destination.

Quotes, costs & trade terms

Provide your destination country, port or delivery location when requesting a quotation. Freight, insurance, export and import formalities, duties, taxes, unloading and local delivery are allocated in the written order terms. Do not assume these costs are included. Where Incoterms are used, the chosen rule, named place or port and applicable edition must be specified.

Packing & schedule

Packing and handling requirements are agreed for the product and transport route. Production and dispatch estimates depend on material availability, approved specifications and order conditions. Transit estimates may change because of carrier schedules, customs procedures or other transport disruptions. Any binding delivery commitment must be agreed in writing.

Delivery inspection

Arrange appropriate unloading and handling. On arrival, check the packaging and goods, retain the shipping documents and take photos of any damage or discrepancy. Notify the carrier where appropriate and contact business@ledestone.com promptly with your order reference. Claims are reviewed under the agreed order terms and applicable law.